Returns

Most PUZUVE items are handmade, food, or one-of-a-kind  so returns are handled with that in mind.

Food Products (Dried Fruits, Honey, Jams) Cannot be returned or exchanged once opened. If your item arrives damaged, spoiled, or incorrect, contact us within 48 hours of delivery with photos we'll arrange a replacement or refund.

Skincare (Soaps, Oils, Scrubs) Cannot be returned once opened or used. If damaged, defective, or incorrect, contact us within 2 days of delivery with photos, we'll make it right.

Handmade Textiles (Shawls, Embroidery, Pouches, Aprons, T-Shirts) Slight variations in embroidery, texture, or colour are normal, not defects. Returns/exchanges are only accepted for genuine manufacturing defects or transit damage, reported within 2 days of delivery with photos.

How to Request a Refund or Exchange

1. Email puzuveshop@gmail.com or message @puzuveshop on Instagram within the window above.

2. Include your order number and photos/videos of the product and packaging.

3. We'll respond within 2–3 business days with next steps.

Refunds Approved refunds are processed to your original payment method within 7–10 business days. Shipping costs are non-refundable. .

All returns follow our Refund and Returns Policy, which we may update at any time. We want you to love your PUZUVE pieces,  if something isn't right, reach out and we'll find a fair solution.