Shipping

Shipped from Gilgit. Our products are shipped directly from Gilgit-Baltistan — a remote, mountainous region of northern Pakistan. Because of the distance and terrain involved in bringing your order down from the valley, standard delivery takes 7–15 working days from dispatch, regardless of destination. We know this is longer than typical eCommerce shipping, and we appreciate your patience, it's the trade-off for products that are genuinely made and sourced at the source.

Shipping Within Pakistan

• Orders are shipped via trusted courier partners to all major cities and towns.

• Estimated delivery time: 7–15 working days from dispatch, due to the remote origin of shipment from Gilgit.

• Shipping charges are calculated at checkout based on your delivery address and order weight.

• A tracking number will be shared via email/SMS once your order is dispatched.

International Shipping

• PUZUVE ships to select international destinations.

• Estimated delivery time: 12–15 working days from dispatch, plus any additional time required for customs processing at the destination.

• International orders may be subject to customs duties, taxes, or import fees levied by the destination country. These charges are the responsibility of the customer and are not included in the order total.

• Delays caused by customs authorities are outside our control, though we're happy to help track and follow up where possible.

Delays & Exceptions Weather, high-altitude logistics from Hunza Valley or courier disruptions may occasionally affect delivery timelines. We appreciate your patience and will always communicate proactively if your order is delayed.

Order Tracking Once shipped, you'll receive a confirmation with tracking details so you can follow your order's journey from the mountains to your door.